Frequently Asked Questions
Q: What currency are the prices in this store?
Ans: All prices are in USD.
Q: How much days it takes to deliver the order?
Ans: We try our best to ship items as fast as we can. Please allow 2-3 days production time for your order to ship out, average shipping for international shipping is 7-14 days total.
Q: Can I Return my order? What if there is an issue?
Ans: We offer a 100 % money back guarantee, if the product is defective or damaged. We give you 30 days to send it back to us for a full refund. You must ship it back at your own expense, once we have received the product we will refund the full amount of your original purchase. To start the return process please contact [Your email] with name and order number.
* Please note: If you your package is on the way, you must wait for it to arrive and return it before receiving a refund.
Q: Can I cancel my order?
Ans: Yes, you can cancel your order with no penalty! You must cancel your order 24 hours after purchase. If the item is already sent please use our easy return system to get a full refund.
Q: I have entered an incorrect address what do I do now?
Ans: If the given address is wrong then you have to contact us ASAP we can change the address to the correct one within 24 hours. No refund will be given after the 24 hours of incorrect submission.
Q: How long does shipping take?
Ans: Shipping times vary as we do ship worldwide from different fulfillment centers based on your location. The average shipping time is 7-14 business days.
Q: I want to ask some questions before placing order, can you please help?
Ans: Absolutely! We are here to help you make your home beautiful! Please send us an [Email] and we will be happy to assist you in any way we can.
We do receive a large number of emails, If you wish to get a prompt response please attach your order number and address the problem clearly, thanks.